General Questions
Find straightforward answers to the most common questions about our products and services.
Q: What does UAV Tactical, LLC specialize in?
A: UAV Tactical, LLC provides advanced drone solutions tailored to law enforcement, public safety, and tactical operations.
Q: Where is UAV Tactical, LLC located?
A: We are based in Cape Coral, FL.
Q: How can I contact UAV Tactical, LLC?
A: You can reach us via email atinfo@uavtac.comor by phone at (239) 402-4100.
Shipping and Delivery
Discover details about shipping options, delivery times, and order tracking.
Q: How long does order processing take?
A: Orders are processed within 1-2 business days. Shipping times Standard: 3 to 4 business days.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: Can I track my shipment?
A: Yes, once your order is shipped, you’ll receive a tracking number via email.
Q: Do you ship to P.O. Boxes or military addresses?
A: No, we do not ship to P.O. Boxes, but we do ship to APO/FPO/DPO military addresses within the U.S.
Returns and Refunds
Learn how to make returns and request refunds with our simple, hassle-free process.
Q: Can I return a product?
A: Unopened and unused products may be returned within 15 days of delivery. Please note that a 15% restocking fee applies. Refer to ourReturn and Refund Policyfor details.
Q: How do I initiate a return?
A: Contact our customer service team to request a Return Authorization (RA) number.
Q: Are opened drones eligible for returns?
A: No, drones and equipment that have been opened, activated, or used are not eligible for return or refund.
Payments and Billing
Learn about accepted payment methods, billing details, and secure checkout processes.
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Google Pay, PayPal, Shop Pay
Q: Is my payment information secure?
A: Yes, we use industry-leading encryption to ensure secure payment processing.
Product Information
Get essential details about product features, specifications, and usage.
Q: Do you offer custom drone solutions?
A: Yes, we specialize in custom drone solutions designed for complex operational needs. Contact us to discuss your requirements.
Q: Are your drones suitable for tactical operations?
A: Absolutely. Our drones are built with precision, reliability, and situational awareness in mind to support tactical missions effectively.
Customer Support
Find out how to reach our support team for quick help with any issue or inquiry.
Q: What are your business hours?
A: We are available Monday through Friday, from 9:00 AM to 5:00 PM EST.
Q: How can I get technical support?
A: For technical assistance, contact us via email or phone. We’re here to help with any issues or questions.