FAQs
General Questions
Q: What does UAV Tactical, LLC specialize in?
A: UAV Tactical, LLC provides advanced drone solutions tailored to law enforcement, public safety, and tactical operations.
Q: Where is UAV Tactical, LLC located?
A: We are based in Cape Coral, FL.
Q: How can I contact UAV Tactical, LLC?
A: You can reach us via email at info@uavtac.com or by phone at (239) 402-4100.
Shipping and Delivery
Q: How long does order processing take?
A: Orders are processed within 1-2 business days. Shipping times Standard: 3 to 4 business days.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: Can I track my shipment?
A: Yes, once your order is shipped, you’ll receive a tracking number via email.
Q: Do you ship to P.O. Boxes or military addresses?
A: No, we do not ship to P.O. Boxes, but we do ship to APO/FPO/DPO military addresses within the U.S.
Returns and Refunds
Q: Can I return a product?
A: Unopened and unused products may be returned within 15 days of delivery. Please note that a 15% restocking fee applies. Refer to our Return and Refund Policy for details.
Q: How do I initiate a return?
A: Contact our customer service team to request a Return Authorization (RA) number.
Q: Are opened drones eligible for returns?
A: No, drones and equipment that have been opened, activated, or used are not eligible for return or refund.
Payments and Billing
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Google Pay, PayPal, Shop Pay
Q: Is my payment information secure?
A: Yes, we use industry-leading encryption to ensure secure payment processing.
Product Information
Q: Do you offer custom drone solutions?
A: Yes, we specialize in custom drone solutions designed for complex operational needs. Contact us to discuss your requirements.
Q: Are your drones suitable for tactical operations?
A: Absolutely. Our drones are built with precision, reliability, and situational awareness in mind to support tactical missions effectively.
Customer Support
Q: What are your business hours?
A: We are available Monday through Friday, from 9:00 AM to 5:00 PM EST.
Q: How can I get technical support?
A: For technical assistance, contact us via email or phone. We’re here to help with any issues or questions.
